Services Overview | Center of Excellence for Usability and Experience Design

Usability and Experience Design Services

Our service offerings go beyond digital. We provide user experience guidance and support on omnichannel projects and partner with you to analyze, validate, and execute data-driven designs.

What We Offer

UX Design Consulting

You will be working together with an experienced designer on the project — from UX strategy, user research, user testing to visual design for your process, website or application.

Usability Testing

A sample of the targeted audiences will be tested against a series of tasks. Testers will report back on their experience. We then analyze and summarize the findings in a report.

Vendor Usability Evaluation

Need help selecting a vendor for a proposed digital solution? A focus group of the target end-users will demo then score each proposed vendor based on their experiences.

UX Training

We offer UX training classes and workshops to staff and students who are interested in user experience and usability. Email us for more info.

User Interface Design

We turn a functional wireframe or prototype into a visual design following the University design system to create an attractive, intuitive interface.

Request for Service

Research Methods

An overview of our service types

Research Methods

Method: Pluralistic & Cognitive Walkthrough
Usability Testing
Vendor Usability Evaluation: ✓
User Interface Design
UX Design Consulting
UX Training

Method: Expert Evaluation
Usability Testing
Vendor Usability Evaluation: ✓
User Interface Design
UX Design Consulting
UX Training

Method: Audience Research
Usability Testing: ✓
Vendor Usability Evaluation: ✓
User Interface Design
UX Design Consulting: ✓
UX Training: ✓

Method: User Testing
Usability Testing: ✓
Vendor Usability Evaluation: ✓
User Interface Design
UX Design Consulting: ✓
UX Training: ✓

Method: Analytics
Usability Testing: ✓
Vendor Usability Evaluation: ✓
User Interface Design
UX Design Consulting: ✓
UX Training

Method: Idea Creation & Design
Usability Testing
Vendor Usability Evaluation
User Interface Design: ✓
UX Design Consulting: ✓
UX Training

Method: User Interface Design
Usability Testing
Vendor Usability Evaluation
User Interface Design: ✓
UX Design Consulting: ✓
UX Training: ✓

Method: Thinking Workshops & Web Development
Usability Testing
Vendor Usability Evaluation
User Interface Design
UX Design Consulting: ✓
UX Training: ✓

Method: Wireframes & Prototype
Usability Testing
Vendor Usability Evaluation
User Interface Design
UX Design Consulting: ✓
UX Training

Method: Governance & Compliance
Usability Testing
Vendor Usability Evaluation
User Interface Design
UX Design Consulting: ✓
UX Training

Method: Enterprise Architecture
Usability Testing
Vendor Usability Evaluation
User Interface Design
UX Design Consulting: ✓
UX Training

Method: Ethnographic Field Studies
Usability Testing
Vendor Usability Evaluation
User Interface Design
UX Design Consulting
UX Training: ✓

More About Research Methods

When Do You Need UX Consultation?

Identify new opportunities, innovate with design thinking using empathy.

Generating ‘big picture’ to improve the customer experience through the user journey.

Starting a new project involving the customers (staff, faculty, students, researchers).

A holistic view of your product or service. “UX is not about how it looks. It’s how it works.”

Solving complex and large impact user and business problems through user research.

Evaluate your existing product, process, or service through a usability test.

Evaluate the utility, usability, and ease of use of out-of-box software.

Redesign or create features or functionality of your application or website.

Contact Us