Tell me a little bit about yourself. What do you do at the University?
Please walk me through one of your typical days.
What do you like best about your job?
What are the biggest obstacles or challenges you face in your job?
How often do you visit the (site/app name)?
What was your reason for visiting?
What were you looking for when you visited the site/app?
What are some of the tasks that you were trying to accomplish while on the site/app?
How often do you do each task (daily, monthly)?
Please help us understand which tasks are the most important to you. Please rate each task with high, medium or low indicate its importance.
What activities and tasks do you still do manually (not using a computer to do)?
How closely or not closely does (site/app name) match your ideal process?
What features or functionality do you think should be added to (site/app)?
Please explain how you find the information you need.
What would (did) you expect to happen when you looked for this information?
What actually happened? Or how did you end up finding the information?
How satisfied or dissatisfied are you with this process?
In the ideal world how would you expect to find these information?
What kinds of questions or difficulties have you had when doing this in the past?
What were your impressions of the (site/app name)?
What do you like about the (site/app name)?
What do you dislike about the current (site/app name)?
Is there another friend/colleague/student/staff that you know that could offer us some insights for the (site/app name)?
Can we follow up with you later? Would you be interested in usability testing (describe what that means)? or How would you like to be involved in the rest of the project, and what’s the best way to reach you?
How often do you visit the (app/site)?
What is your primary reason for visiting the (app/site)?
For what other purposes do you visit the (app/site)?
What are some of the tasks that you try to accomplish while on the (app/site)?
Please explain how you find the information you need.
What would (did) you expect to happen when you looked for this information?
What actually happened? Or how did you end up finding the information?
How satisfied or dissatisfied are you with this process?
In the ideal world how would you expect to find this information?
What kinds of questions or difficulties have you had when doing this in the past?
What were your impressions of the (app/site)?
What do you like about the (app/site)?
What do you dislike about the current (app/site)?
What would you say is the biggest challenge facing the current (app/site)?
What is the general impression you have from colleagues about the site?
What have you heard from students about the site?
What have colleagues shared with you about the efficacy of sending students to the website to locate important information?
Would you direct students to the the site to find information?
If so, would you encourage them to find it themselves or send them a direct link?
How often do you think students seek important information on the site?
Do you often get questions from students for which the answer is available on the website?
If so, why do you think the students ask rather than finding the answer themselves?
Can we follow up with you later? Would you be interested in usability testing and/or idea creation and design workshops (describe what that means)?
What’s your role with respect to this website?
What is this product or service supposed to be?
Who is this product or service for?
How will you, personally, define success for this project?
What are the typical demographics and skills of potential users, and how much variation in these is typical?
What distinctions in user roles and tasks would you expect us to see?
What sorts of workflows or practices do you think we’ll be seeing in the field?
Support or customer service: What problems do you see most often?
How do they engage? What is the first step? And the next (and so on)? How does the engagement end?
What frustrations/ pain points do they experience with their current process?
What would happen if we don't change the way things are done today?
What other changes are happening within the organization that may impact this project?
Training or technical documentation: Where do users most often get confused today?
If users had a “magic wand” and could wish for anything to make the process better, what would they wish for?
Is there anyone you think we need to speak with who isn’t on our list? Who are those people?
How would you like to be involved in the rest of the project, and what’s the best way to reach you?
